STANDARD (HOME) DELIVERY:
At KALAI, we prioritize a seamless shopping experience for our customers. Once your online order is shipped and entrusted to our trusted couriers (NinjaVan/ PosLaju) for delivery, you'll receive an email from our system containing the parcel tracking number. Stay informed about your delivery progress by checking the parcel's status on NinjaVan/ PosLaju, where you'll also receive an updated delivery estimation date upon arrival at the courier sorting hub. Estimated arrival for the goods will be 3-5 working days
CLICK AND COLLECT:
Enjoy the convenience of our Click & Collect service. When your order is ready for collection, anticipate a pickup email notification, complete with a QR code, guiding you to effortlessly collect your parcel in-store. For an alternative method, simply log in to your online account and find the order status conveniently located under [Order History].
ORDER STATUS EXPLANATIONS:
Arrival Waiting: Your parcel is in the process of preparation and eagerly awaiting delivery.
Ready for Pickup: Your parcel is all set for collection in-store, ensuring a swift and convenient experience.
Received Complete: Congratulations, your parcel has been successfully collected in-store, completing the order process.
At KALAI, we are committed to delivering not just products but also an exceptional service, making your online shopping journey with us a delight.
